Shipping & Returns

SHIPPING POLICY

Australian Shipping

Express Shipping $10 for orders under AU$100.00 All Australian orders over AU$50 will have free express shipping.

Once dispatched, standard delivery time via Australia Post EXPRESS is approximately 1-4 working days, regional areas may take longer. Please check your emails for your tracking number once shipped so you can monitor your delivery on www.auspost.com.au

We ship to most destinations using Australia Post.

International Shipping

We are sorry but currently we only ship to Australia. Please feel free to contact us should you require international shipping.


RETURNS POLICY

Of course, we want you to love your ActiveInspite purchase, but we also know that sometimes you’ve got to return an item. ActiveInspite offers refunds & exchanges on all full priced items that adhere to the following conditions:

  • Item/s must be returned to us within 14 days of receiving your order. That means, get that parcel back to us ASAP.
  • In the original packaging.
  • All original tags must remain attached.
  • Item/s must be in original condition, unworn and unwashed.
  • No item(s) which have make-up marks will be accepted for exchange or return.
  • We reserve the right to deny refund if the merchandise does not meet return policy requirements.
  • Only FULL PRICED items are refundable


The Process

Send the item back to us. We strongly recommend Registered Post with a tracking number as we are not liable for items going missing that you’ve sent back. Please hold onto the tracking number to ensure a safe return. Expenses associated with postage back shall not be refunded on any return item/s. This is the customers cost.

  1. Please email us on info@activeinspite.com with the details of why you need to return your item(s).
  2. Include the original invoice and item/s to the address below.

ActiveInspite 
P.O. Box 95
QUILPIE 
Queensland 4480
AUSTRALIA

Exchange

If you would like a different style or size, your replacement item will be sent as a new order and you will receive order and shipping confirmations via email.


Refund

If the item is unavailable your order will be refunded and you will be advised by email. Refunds will only be credited back to the credit card or PayPal account that was used to make the original purchase. 

Please note - regrettably we cannot offer exchanges or refunds on SALE ITEMS

Any questions / faulty item please email ASAP

Email – info@activeinspite.com